You probably noticed a chat window in the bottom right corner of our website. We adopted a live chat support tool on our website to improve our customer service and communicate with you in real-time.
If your question isn’t covered with information on our website, if you need an advise on some of our products, have a sales question or simply checking on the status of the inquiry you submitted – you’re welcome to contact our support via live chat during our working hours:
Monday – Friday
9:00 am – 6:30 pm (GMT +03:00 time zone)
Communicating in a real-time chat is much better than over the phone, as it prevents so many misunderstandings that often occur during phone conversations. Noise in the background, language barrier and even heavy accents no longer stand on the way of understanding each other and getting to the main point. Beside that, thanks to the written nature of the conversation, any problem or instructions to resolve it can be written out clearly step by step no matter how complicated they are and then followed by you at your own convenience and speed.
All you have to do is click on the chat window, type in your message and wait for a support representative to join.
Our support agents will do their best to provide answers to your questions and concerns and find a proper solution.
Even if we’re offline, which is when we’re out of the office or none of the representatives is available to chat, you can still leave a message for us to address it for you as soon as we can.
Live Chat has made us closer to you and better in terms of customer services.
We’re ready to help you before, during and after your purchase. A click on the chat window is all it takes to reach us! 😉